15 November 2017 - 14:14, by , in product reveiw, Comments off

Canary Review After Service Update

Is it still a viable competitor in the market?

 

Canary revolutionized the industry by being the first to successfully integrate a learning cloud connection, alarm system with a high-quality 1080p camera. By using more sensors than ever before Canary was able to track your movements to determine what was normal and what wasn’t. This was a great trick and made home security effortlessly simple, literally plug and play. Originally Canary offered all of this for free

 

If it’s too good to be true…

Unfortunately, the saying “if it’s too good to be true, it usually is”. comes to mind. But, can Canary be blamed? They tried. The truth of the matter is they bit off more than they could chew by offering free cloud services for all and with the millions of clips being saved daily it became too expensive to maintain. This is why they choose to adapt and change. If they hadn’t, they probably would have gone out of business.

The way they went about introducing a new pricing structure could definitely be frowned upon. The change was introduced without warning and without the ability to be grandfathered in. This was upsetting for many owners due to the fact the choice and USP was the FREE cloud services. I’m amazed we haven’t seen cases go to court. If you purchased an item which is still within 12 months warranty. What about their customer promise? What about getting what you paid for?

For that reason and lack of respect for customer satisfaction, I personally wouldn’t purchase any item from Canary.

If you choose to still purchase Canary remember, I warned you. It’s like having an affair with a married woman and then being surprised when she cheats on you a few years later.

 

The Canary (excluding service issue)

Canary Table

 

Well, the Canary has a hell of a lot to offer… Technically. Canary use several sensors to monitor your environment and learn how you live. This is extremely beneficial as it will learn your movements, your schedules, and auto set and unset, improving the quality of information provided as time goes on. An extremely smart way of securing your property as a large number of households don’t set their alarm when leaving home. Strange but true, Canary eliminates that by taking control. Due to the way it learns, expect a few false notifications in the first week, it will be worth it.

 


Sensors

  • HD Camera – 1080p image sensor for movement protection
  • Microphone – which can tell the difference between ambient noise and an unusual sound.
  • Temperature – For detection of fire
  • Humidity –
  • Air Quality –

By combining all of these sensors you don’t only protect your home intelligently but improve your health by monitoring your environment.


Camera

  • 1080p
  • 147° Wide angle lens
  • High-quality automatic night vision

Which all adds up to a camera that can compete with and beat the majority of the market


Audio

  • High-quality microphone
  • Built-in speaker
  • Two-way Canary Talk (included with Membership)
  • 90+ dB siren

Pretty standard stats, but you can only use the 2-way communication if you pay for a membership


 

New Monthly Pricing £9.99

£9.99 PM is extortionate in consideration with competitors are £3 for Ring and £5 for Nest per month. Not only have they forced existing customers into a paid service but one that is more expensive than the competition. Shame on you! You increased your price when others dropped.

FREE services are still available but a measly 1 day of recorded footage which is made up of 10-second chunks.

 

Conclusion

Great technology fitted within a small unit. Unfortunately, If you have a large house you will have to buy additional units to make sure you are covered. You can’t detect what you can’t see, hear or sense. (a lot of sensors)

Personally & professionally, I would stay away from this company following the way they treated their existing customer. It’s disgusting to sell a product promising the world only to take it away without warning. All good companies should be transparent & upfront to save surprise and upset.

If you still wish to purchase one, check out the latest Amazon prices HERE

 

Canary, Your management decision has let this beautifully made piece of tech down. It’s not what you did, It’s how you did it!

 

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About author:
CEO of LockedHome Before starting LockedHome I gained 13 years experience in the private security sector dealing with unimaginable crimes on a daily basis. My role was not only to receive and notify the authorities but to change, implement and improve technology and procedures. I know what works, I’ve tested it all.

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